Shipping Policy
Floor & Decor is pleased to offer a number of delivery options for your order. All deliveries are performed by third-party carriers and not Floor & Decor.
Conditions
Taking into consideration the many variables in shipping, we strongly recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are just some of the instances that may delay your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, cannot be promised under any circumstance.
Handling Charges
A handling charge will be added to account for cost of packing and preparing orders for shipment and is calculated as a percentage of the shipping rate.
Lead Times & Availability
Do not schedule contractor work until you have received and inspected your products. Floor & Decor will not reimburse contractor/ installer hours. For in stock product, most orders arrive within 7 to 14 days, you will receive an email notification when your order has been picked up by the carrier. Due to the weight and fragile nature of our products, we do not offer expedited shipping options. Lead times vary due to the demand for our products and availability of third-party carriers. At the time of purchase an estimated lead time may be provided. Fulfillment dates are estimates and are subject to change. To check the status of your order online, please visit the order status page. Please note, most product is available for in-store pickup as early as next day. If your product is being shipped to the store for pickup, please see our Storage & Pickup Policy Page.
Sample Orders
Samples may take 7 to 14 days to arrive.
Delivery
Our carriers may contact you about arranging your delivery services which may include status updates by automated phone call, email and/or text message. Most product will arrive on a wooden pallet, which can be 4’ x 4’ or larger. Items may arrive in multiple shipments. Standard Delivery is CURBSIDE. This means that the product will be delivered close to the curb. Standard Delivery is not in the garage, inside the home or around the back of the property. Subject to driver’s discretion, the driver may place the product as close as they can to the jobsite. It is the customer’s responsibility to move product from the curb to their home or jobsite in a timely fashion.
Should any of the conditions below apply to your delivery destination, you will need to contact Customer Care within 24 hours of placing your order by emailing CustomerCare@flooranddecor.com:
- Delivery destination is an apartment complex or high rise
- Is located on the 2nd floor or higher of a building, apartment, and/or condominium
- Does not allow semi-trailer access
- Does not have a turnaround for a semi-trailer
- Has low hanging power lines and/or trees
We're unable to ship items to: AK, GU, HI, PR, VI, or foreign countries.
Customer is responsible for inspecting condition and entirety of shipment. Any discrepancies regarding damaged, missing or incorrect product must be reported to webdamage@flooranddecor.com or 404-720-9120 within 24 hours of delivery. If discrepancies are identified at the time of delivery, please have driver notate to assist in expediting any claims. See our Damages Policy for more information. Once the delivery is made, it is the customers responsibility to protect the product. Floor & Decor is not responsible for damages due to failure to move product to secure and properly climatized area. Move WOOD, LAMINATE or GROUT/MORTAR products inside to avoid any issues with inclement weather which will damage the product. It is recommended that you store the flooring material in the location where it is to be installed. This will serve two purposes:
- allowing the flooring material to acclimate
- reducing the number of times you will have to move the flooring
Return Shipments
Once an order has been loaded and is in route to the shipping address, the customer is solely responsible for all outgoing and return shipping costs, including storage and reconsignment costs. Any additional shipping costs will be deducted from refund for the return.
Deliveries should not be refused under any circumstances. Floor & Decor will not be liable for additional freight fees incurred due to the return and redelivery of the product. This includes, but is not limited to, refusal because:
- Cancelled after shipment
- Changed your mind
- Were not home
- Did not have a clear and safe area ready for the delivery
- Did not allow the driver access into your community
Shipment Inspection
Once you have received your shipment, follow the instructions below.
- Count the product against your purchase receipt
- Inspect and verify the type of merchandise purchased, quantity, model number, color, dye lots for porcelain and ceramic products, and to verify all labels on wood product to ensure accuracy
- Open the boxes to ensure you have received undamaged product.
Truckload Orders
If you are planning on purchasing over 10,000 lbs. of product in one order, please email Customer Care at CustomerCare@flooranddecor.com. We will get a quote specifically for your order.
International Shipments
Currently Floor and Decor only ships to the United States and Canada. We do not ship to any other locations. International Shipments can be subject to additional brokerage fees, duty fees, and taxes, which are to be paid by the customer.